Privacy Policy

2.1 Information You Provide:

• Account Data: Name, email address, and profile information when you create an account.
• Authentication Data: Login credentials (stored securely via Supabase).
• User Content: Messages, queries, feedback, and any content you create using our Services.
• Communications: Content of your communications when you contact our support team.

2.2 Information Collected Automatically:

• Usage Data: Pages visited, features used, interactions, and time spent on the platform.
• Device Information: Browser type, operating system, screen resolution, and device identifiers.
• IP Address: Your IP address is collected for security, rate limiting, and analytics purposes.
• Cookies: We use essential cookies for authentication and session management.

2.3 Third-Party Authentication:

When you sign in using Google, we may receive your name, email address, and profile picture from Google. We do not access your Google password.

We use the information we collect to:

• Provide, maintain, and improve our Services.
• Authenticate your identity and manage your account.
• Process and respond to your requests, queries, and support tickets.
• Personalize your experience across BandhanNova products.
• Analyze usage patterns to improve our AI models and features.
• Ensure the security and integrity of our platform.
• Comply with legal obligations and enforce our Terms of Service.
• Send important updates about our Services (you can opt out).

When you use our AI-powered services:

• Your queries and conversations may be processed by AI models to generate responses.
• Chat conversations are stored securely and associated with your account.
• We may use aggregated and anonymized conversation data to improve our AI models, but we will never use your individual conversations for training without your explicit consent.
• Guest chat data is temporary and may be deleted after your session.

We may share your information only in the following circumstances:

• Service Providers: With trusted third-party providers who assist in operating our Services (hosting, analytics, authentication). These providers are bound by confidentiality agreements.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Safety: To protect the rights, property, or safety of BandhanNova, our users, or the public.
• With Your Consent: In any other cases, only with your explicit consent.

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest.
• Secure authentication via Supabase with row-level security policies.
• Regular security audits and vulnerability assessments.
• Access controls limiting who can view your data within our organization.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We retain your personal information for as long as:

• Your account remains active.
• It is necessary to provide our Services.
• Required by applicable law or regulatory obligations.

When you delete your account, we will delete or anonymize your personal data within 30 days, unless retention is required by law.

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Data Portability: Request a copy of your data in a portable format.
• Objection: Object to certain processing of your data.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at support@bandhannova.in.

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by posting the updated policy on this page and updating the “Last updated” date.

We encourage you to periodically review this page for the latest information on our privacy practices.

If you have any questions or concerns about this Privacy Policy, please contact us: